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POGOSTA VPRAŠANJA

  • HOW DO I ORDER PRODUCTS?
    Add the selected product to the shopping list by clicking the "Add to cart" button. There you can review the selected products or specify the desired quantity, and then complete the purchase with the "Finish purchase" button. In the following, you choose the payment method and the delivery address, and after placing the order, you will receive a purchase notification to your email address, which serves as confirmation that the products have been ordered.
  • IS IT POSSIBLE TO MAKE PRODUCTS TO ORDER?
    Of course. Write me your wishes at andreja.krizman@gmail.com, I will gladly listen to them.
  • HOW CAN I PAY?
    Payment is possible by transfer to TRR and payment with the Pay Pal service, which also allows payment by credit card.
  • WHO DELIVERS THE SHIPMENTS?
    Delivery is available worldwide via Pošta Slovenije. We also use DHL Express for fast shipping at your request, which requires an additional payment.
  • KDAJ BO MOJE NAROČILO ODPOSLANO?
    Vaši artikli bodo zapakirani in poslani v roku 2 delovnih dni po zaključku naročila, razen če je obveščeno drugače.
  • WHEN WILL MY ORDER ARRIVE?
    Shipping times vary by country. If you order from Slovenia, it usually takes 2 working days from the delivery of the package to your chosen address. For European orders, it takes approximately 3-5 business days for your order to arrive and 1-4 weeks for the rest of the world.
  • WHAT ARE THE SHIPPING COSTS?
    Shipping costs depend on your location and package weight. When you add items to your cart and proceed to checkout, shipping costs will be automatically calculated based on these two variables.
  • CAN I RETURN THE SHIPMENT I RECEIVED?
    According to the Consumer Protection Act, you can return the received order without justification and additional costs. If you don't like the products you ordered and received, you can send them back to me. Please write to me at andreja.krizman@gmail.com and let me know first. You will have to arrange and pay the postage yourself. When I receive the items back, I will refund you, but not the shipping costs. Return the articles to the address: ANDREJA KRIŽMAN, Cesta borcev 7, 1235 Radomlje, Slovenia. Products must be unused and returned in their original packaging, registered and free of charge. If items are returned to the studio damaged or if you have already used them, you are not entitled to a refund.
  • WHY IS THE PRODUCT I RECEIVED NOT EXACTLY THE SAME AS THE PHOTO?
    The products are made by hand. I try to make the photo in the online store match the product as best as possible, but certain deviations are still possible. If you think the product deviates too much from your expectations, you can let me know and return it within fourteen days. I will refund your purchase. Please write to me at andreja.krizman@gmail.com and let me know first. You will have to arrange and pay the postage yourself. When I receive the items back, I will refund you, but not the shipping costs. Return the articles to the address: ANDREJA KRIŽMAN, Cesta borcev 7, 1235 Radomlje, Slovenia. Products must be unused and returned in their original packaging, registered and free of charge. If items are returned to the studio damaged or if you have already used them, you are not entitled to a refund.
  • I HAVE RECEIVED THE ORDER, BUT I WOULD LIKE TO EXCHANGE SOME ITEMS
    If you don't like some of the products you ordered and received, you can send them back to me and place a new order. Please write to me at andreja.krizman@gmail.com and let me know first. You will have to arrange and pay the postage yourself. When I receive the items back, I will refund you, but not the shipping costs. Return the articles to the address: ANDREJA KRIŽMAN, Cesta borcev 7, 1235 Radomlje, Slovenia. If items are returned to the studio damaged, you are not entitled to a refund.
  • CAN I PICK UP THE PRODUCTS MYSELF?
    Yes! If you are nearby, you can place your order online and pick it up yourself at Aleya design studio, Cesta borcev 7, 1235 Radomlje. The purchase can also be made in the studio after prior notice.
  • I RECEIVED A DAMAGED ITEM. WHAT TO DO?
    I'm so sorry to hear that! Please write to me at andreja.krizman@gmail.com and tell me everything about it. The more details you provide, the better. Please take a photo of the damaged item and attach the photo to your email. If the box your item is in is also damaged, please take a photo of it and send me a picture. Don't forget to include the order number. Once I receive your email address, I will send all your documentation to the post office. After the compensation is resolved, I will refund your money (excluding postage) or send you a new product. You do not need to send the product back.
  • HOW LONG DOES PRODUCTION TAKE?
    It takes about three weeks to go from wet clay to a usable product. During its creation, the product goes through several stages of production, to which must be added the time of drying, firing and cooling. The process is time-consuming, but it creates durable products that last forever when used properly.
  • HOW IS CERAMICS MADE?
    Each piece is handcrafted and carefully crafted, the uniqueness and range of colored glazes offering rich results in terms of shades and surface detail. This means that each piece is completely unique. No product will ever be exactly the same as another. Throughout the entire creation process, each product passes through my hands several times, giving it the energy of love and warmth that only a handmade piece can possess. Energy that you feel and that creates a special and unique experience when using it.
  • WHAT IS STONEWARE?
    Stoneware is a type of ceramic. It is made of special clay, which is fired at temperatures above 1200°C. As an example - traditional Slovenian red clay ceramics are fired at 1050°C, and porcelain at 1300°C. High-temperature stoneware has special properties - it is resistant to mechanical and chemical influences, has low porosity and poorly absorbs water. Such products are solid, resistant to crushing and more compact to the touch.
  • CAN I WASH THE CERAMICS IN THE DISHWASHER?
    Ceramics can be washed in the dishwasher. Even long-term machine washing will not affect the color, surface or usability of the product.
  • CAN I USE THE PRODUCTS IN THE OVEN?
    Yes, you can. Since all products are made of high-temperature clay, they can be used for baking and heating in a conventional or microwave oven without special preparation. You can use them as a baking tray or a base for baking. I only recommend using it in a bread oven, where uneven temperature distribution can cause damage.
  • ARE GLAZES HARMFUL TO HEALTH?
    All paints and glazes are suitable for contact with food, as evidenced by the relevant technical or safety data sheets and appropriate testing. Glazes are harmful to health in their raw, dusty state. After firing, these substances are inseparably bound in the vitreous surface of the glaze, which is not sensitive to aging, acids, bases and even heating up to 700°C.
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