FREQUENTLY ASKED QUESTIONS

Add the selected product to the shopping list by clicking the "Add to cart" button. There you can review the selected products or specify the desired quantity, and then complete the purchase with the "Finish purchase" button. In the following, you choose the payment method and the delivery address, and after placing the order, you will receive a purchase notification to your email address, which serves as confirmation that the products have been ordered.

Of course. Write me your wishes at info@aleya-design.com, I will gladly listen to them.

Payment is possible by transfer to TRR and payment with the Pay Pal service, which also allows payment by credit card.

Delivery is available worldwide via Pošta Slovenije. We also use DHL Express for fast shipping at your request, which requires an additional payment.

Vaši artikli bodo zapakirani in poslani v roku 2 delovnih dni po zaključku naročila, razen če je obveščeno drugače.

Shipping times vary by country. If you order from Slovenia, it usually takes 2 working days from the delivery of the package to your chosen address. For European orders, it takes approximately 3-5 business days for your order to arrive and 1-4 weeks for the rest of the world.

Shipping costs depend on your location and package weight. When you add items to your cart and proceed to checkout, shipping costs will be automatically calculated based on these two variables.

According to the Consumer Protection Act, you can return the received order without justification and additional costs. If you don't like the products you ordered and received, you can send them back to me. Please write to me at info@aleya-design.com and let me know first. You will have to arrange and pay the postage yourself. When I receive the items back, I will refund you, but not the shipping costs. Return the articles to the address: ANDREJA KRIŽMAN, Cesta borcev 7, 1235 Radomlje, Slovenia. Products must be unused and returned in their original packaging, registered and free of charge. If items are returned to the studio damaged or if you have already used them, you are not entitled to a refund.

The products are made by hand. I try to make the photo in the online store match the product as best as possible, but certain deviations are still possible. If you think the product deviates too much from your expectations, you can let me know and return it within fourteen days. I will refund your purchase.

Please write to me at andreja.krizman@gmail.com and let me know first. You will have to arrange and pay the postage yourself. When I receive the items back, I will refund you, but not the shipping costs. Return the articles to the address: ANDREJA KRIŽMAN, Cesta borcev 7, 1235 Radomlje, Slovenia. Products must be unused and returned in their original packaging, registered and free of charge. If items are returned to the studio damaged or if you have already used them, you are not entitled to a refund.

If you don't like some of the products you ordered and received, you can send them back to me and place a new order. Please write to me at info@aleya-design.com and let me know first. You will have to arrange and pay the postage yourself. When I receive the items back, I will refund you, but not the shipping costs. Return the articles to the address: ANDREJA KRIŽMAN, Cesta borcev 7, 1235 Radomlje, Slovenia. If items are returned to the studio damaged, you are not entitled to a refund.

Yes! If you are nearby, you can place your order online and pick it up yourself at Aleya design studio, Cesta borcev 7, 1235 Radomlje. The purchase can also be made in the studio after prior notice.

I'm so sorry to hear that! Please write to me at info@aleya-design.com and tell me everything about it. The more details you provide, the better. Please take a photo of the damaged item and attach the photo to your email. If the box your item is in is also damaged, please take a photo of it and send me a picture. Don't forget to include the order number. Once I receive your email address, I will send all your documentation to the post office. After the compensation is resolved, I will refund your money (excluding postage) or send you a new product.

You do not need to send the product back.